Privacy Policy for Ontrack Realty LLC

Effective Date: May 4, 2026

At Ontrack Realty LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our services, or communicate with us via SMS.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Personal Identifiers: Name, email address, and mailing address.

  • Contact Information: Phone numbers provided for the purpose of receiving real estate reminders and updates.

  • Usage Data: Information about how you use our website.

2. How We Use Your Information

We use the information we collect to:

  • Provide real estate services and property information.

  • Send internal administrative notifications and appointment reminders.

  • Communicate with our agents and clients regarding transactions.

3. SMS Messaging & Consent

By providing your phone number, you consent to receive text messages (SMS) from Ontrack Realty LLC for internal reminders and service updates.

  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number sending the messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Frequency: Message frequency varies based on your interactions with our team. Message and data rates may apply.

4. Third-Party Sharing & Mobile Privacy

Ontrack Realty LLC does not sell, rent, or lease its customer lists to third parties.

Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

6. Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Ontrack Realty LLC 5514 Cliff Haven Dr. Dallas, TX 75236 Email: moreontrack@gmail.com Phone: (214) 293-4325